Introduction:
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements and steps taken by Owl Locksmith and Security to ensure that customers, Suppliers and Contractor’s data is protected and used. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy
If using our website contact page, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to invoice, take payments and administer our website, applications and client databases.
We will ensure that all personal information supplied is held securely in accordance with the
General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Owl Locksmiths and Security contacting you using that method when required.
You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at
Personal Information:
Whether a Client / Customer, Supplier or Contractor, the minimum required data will be requested in order to complete the task/s required and will be used and stored as detailed in the following paragraphs.
Customers will be required to supply the following data in order to complete the tasks required.
Name:
We will require the property owners and that of their tenants or representatives (as applicable).
Contact numbers:
We will require the contact number/s of the property owners, their tenants or representatives (as applicable).
Address:
Customers will be required to provide the address of the job site. In the event that the property is tenanted or vacant and the owner does not live at the site address for any other reason and they are the person paying the invoice, they WILL be required to provide their permanent address.
If the invoice is to be paid by the tenant of the site location, then the property owner is not required to provide their permanent address.
Photographic Proof of Identification:
In some instances, due to the nature of our industry, there may be times when the customer or their representative may be required to provide photographic identification in the form of either their drivers licence or passport. This will be photographed and held on file for a minimum of 6 months.
Data required for Electronic Security Systems installation and Maintenance:
In some instances we will require information in the form of and normally limited to: Passwords, access codes and serial numbers.
How do we collect your Personal Information?
Owl Locksmiths and Security collects information in two ways:
1. Directly Provided Data:
This is when you directly choose to voluntarily provide us with the data freely in order to achieve the required result. This could be over the telephone, via email enquiry or completing the contact form on website. All this information requires a direct action by you at that time in order for us to receive it.
2. In – Directly Data sourcing:
This would be when there is insufficient data received to undertake the task.
This could be the lack of or the need to confirm a company telephone number, to obtain a postal code in the event that the caller failed to provide the required details.
At no time would any form of Data be sought that was not required to either contact the customer or confirm the site location. I.E. DOB, religious beliefs, medical history or similar private data.
How long do we keep your Personal Information for?
Owl Locksmiths and Security will not retain your personal information longer than required.
We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you.
If legally required for example by HMRC and other Government agencies to meet regulatory requirements, resolve disputes, prevent criminal activities, to enforce our Terms and Conditions or to protect the integrity of the business.
Photographic Proof of Identification:
6 months
General data in the form of paperwork:
Minimum 7 years or as per legal requirements
Data stored electronically:
Minimum 7 years
Data required for Electronic Security Systems:
Minimum 7 years
How do we use your Personal Information?
Owl Locksmiths and Security will never pass on your data whether for financial gain or for free with the exception of the Police when required as part of a criminal investigation.
Data is kept for future reference should the customer return for further work or on-going works, warranty records.
WHAT, WHY and WHERE do we store your Personal Information?
Photographic Proof of Identification:
Photographic Identification will be required in the event of such instances as gain entry to properties were the customer cannot provide prove that they own or have legal rights to enter. This proof will be held for a minimum of 6 months on our job tracking software and will be provided if requested to the Police in the event of any criminal investigation.
General data in the form of paperwork:
This would include but not be confined to invoices, job sheets, contract’s, health and safety forms in the form of printed paper and held in files.
Data stored electronically:
Data stored on our data base is duplicate of anything in the form of paper with the addition of any photographs taken of the specific jobs which could be used in the form of advertisement.
Photographs used do not identify either the individual persons or that of their address UNLESS in the form of a business where prior agreement and permission has been granted.
Data will be stored in case there is a requirement to return to site whether to undertake further works, replace failed parts or again to provide data to prevent criminal activities. There is no additional data stored that is not held in the form of paper.
Our Website.
Owl Locksmiths and Security and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Use of cookies.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
NOTE:
Under no circumstances do we use cookies that can collect or store information or that can identify you personally.
Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Social Media Sites.
Owl Locksmiths and Security use a limited amount of Social Media sites as an advertising platform and as such place case studies, photos and other information on them.
At no point would information be placed on these sites that would identify either an individual person or a group without the specific consent by the individuals concerned.
Where work has been undertaken for “commercial” clients, some photos may be taken and used to advertise working for such clients and may show such items as the company building logo, vehicles or sign. In no circumstances would information be placed on these sites that would identify either an individual person or a group or any specific personal or restricted data.
Commitment to our customers.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, we recognise, it is your choice to provide us with your personally identifiable information and data and we are committed to giving you the ability to do all of the following:
Verify the details you have submitted to Owl Locksmiths and Security by contacting us at:
Owl Locksmiths and Security
16 Trehayes Parc
Hayle
Cornwall
TR27 4QA
01736 309 303
Due to the nature of our business, our security procedures mean that we may request proof of identity before we reveal information, including but not limited to your:
- e-mail address
- Home address
- Photographic identification
You can also contact us by the same method to change, correct, or delete your personal information controlled by Owl Locksmiths and Security at any time.
