When safety and security is at risk and you have a lock fault, it does not matter how big the company is or how rich the individual, they still require expert assistance.
This is exactly what the banking giant HSBC had earlier this week. The Penzance branch had a faulty lock in the side door of their branch and required emergency assistance which Owl Locksmiths and Security were more than happy to give.
We attended the branch and stripped the lock out to assess what work was required in order to get the door functioning correctly again. We found that the fault was within the actual lock case itself and as this was not a standard item, it was ordered there and then for a pre 10am next day delivery.
As there appeared to be a slight fault developing with the high security euro locking cylinder as well, we advised that the bank also change the euro cylinders at the same time which they agreed with. All the parts arrived early the following morning and we returned the following day to fit them.
As there are two lock cases fitted into each door, we changed the faulty one and then serviced the other lock whilst at the property for no additional cost to ensure that they both worked in the manner that was required.
Aluminium and metal case doors can be slightly more complicated as a lot of the locks fitting into them are slowly becoming obsolete, however, should you have an issue with this sort of door you can call Owl Locksmiths and Security and we will assist in helping you get the problem rectified